Sometimes you may want to issue a refund as a gift certificate, rather than refunding to the customer's original payment method.
There are 2 easy ways to accomplish this:
To convert the entire reservation amount to a gift certificate:
Navigate to the Boarding pass
Click the Convert to Gift Certificate button and follow the prompts
To issue a partial refund via gift certificate:
If the refund is for a complete cancellation:
Cancel the reservation
Assess a cancellation fee if desired
If the refund is due to a modification of guests or retail:
Modify the reservation
Remove the guests or retail
Click checkout
Then:
On the refund screen, choose "Gift Certificate (System)" and enter the amount you'd like to refund via gift certificate
Process the refund
Refund any remaining amounts to cash, credit, etc
