You can create reusable templates for frequently used messages that you send via email or SMS.

You'll find the template selector at the top of the email and SMS windows:

You can create new templates by clicking the "plus" sign:

And, employees with manager-level permissions and above can access your templates under the Communications menu:

Your templates also support field codes like "event-name" and "departure-date-time".

If you add field codes to your templates, we'll populate them with the correct information when you use that template.

You can see a complete list of field codes by clicking an "info icon".

Clicking a customer email address anywhere in your Control Panel uses the same messaging system, so you can use templates when you email customers directly as well.