Starboard submits the refund to Stripe in real-time.

Stripe submits the refund to your customer’s bank immediately.

Depending on the bank's processing time, it can take anywhere from 5-10 business days to show up on your customer’s bank account.

In some cases, the refund might be processed as a reversal, meaning the original payment will disappear from the account statement entirely and the balance will reflect as though the charge never occurred.

If your customer does not see the refund after ten business days and they are still seeing the original charge on their bank statement, they should reach out to their bank for more information.

Visa and Mastercard typically provide an Acquirer Reference Number (ARN) that you can give to the customer -- the customer can share the ARN with their bank to confirm that a refund is on its way.
You can access the ARN from the refund's page in your Stripe account.
​Learn more about using ARNs with Stripe.

If there is further difficulty in processing the refund, contact Stripe Support.