Sometimes you may want to issue a refund as a gift certificate, rather than refunding to the customer's original payment method.
There are 2 easy ways to accomplish this:
To convert the entire reservation amount to a gift certificate:
- Navigate to the Boarding pass
- Click the Convert to Gift Certificate button and follow the prompts
To issue a partial refund via gift certificate:
If the refund is for a complete cancellation:
- Cancel the reservation
- Assess a cancellation fee if desired
If the refund is due to a modification of guests or retail:
- Modify the reservation
- Remove the guests or retail
- Click checkout
Then:
- On the refund screen, choose "Gift Certificate (System)" and enter the amount you'd like to refund via gift certificate
- Process the refund
- Refund any remaining amounts to cash, credit, etc