We want to make it easier for you to hire and retain staff by increasing their access to gratuities.
So, we've given you the ability to let customers add a staff gratuity to their online bookings.
This feature may not be a good for every business, so we've disabled it by default.
You can enable it in:
Admin->System Configuration->Workflow Settings
Once enabled, customers booking online will have the option to add a gratuity during the check-out process.
You can customize the percentages and their corresponding messages under Reservations->Online Gratuity Options.