When you refund a customer's credit card payment, they may wonder when they can expect to receive it.
When you process a refund through your Control Panel:
Starboard submits the refund to Stripe in real-time.
Stripe submits the refund to your customer’s bank immediately.
Depending on the bank's processing time, it can take anywhere from 5-10 business days to show up on your customer’s bank account.
In some cases, the refund might be processed as a reversal, meaning the original payment will disappear from the account statement entirely and the balance will reflect as though the charge never occurred.
If your customer does not see the refund after ten business days and they are still seeing the original charge on their bank statement, they should reach out to their bank for more information.
If there is further difficulty in processing the refund, contact Stripe Support.
Stripe.com: Customer refund processing time