All Collections
3rd Party Integrations
Using e-waivers with Smartwaiver
Using e-waivers with Smartwaiver

Electronic waivers with SmartWaiver

Mike avatar
Written by Mike
Updated over a week ago

We've integrated with Smartwaiver, the industry's leading e-waiver company.

When you connect your Starboard Suite account with Smartwaiver:

  • Customers who book online will be prompted to complete a waiver after they complete their booking. 

  • All customers will receive a link to complete their waiver in their confirmation email.

In your Control Panel, you'll be able to:

  • See how many waivers have been completed and how many are still needed.

  • Click a link to open a new waiver for a customer to sign.

  • Download signed PDF waivers


IMPORTANT: Note about waiver links

Each reservation needs its own unique waiver link that includes its confirmation number. These unique links allow us to identify waivers after they've been signed, and to associate them with the correct reservation for you.

Starboard will auto-generate these unique links for you on customer boarding passes and emails.

For the integration to work properly, it is critical that you:

  • Never share direct links to your SmartWaiver on your website or in emails.
    Instead, encourage customers to use the auto-generated links that we provide for them.

  • Never share one customer's auto-generated waiver link with another customer.
    If you do, their signed waiver may become associated with the wrong reservation.

If you'd like customers to be able to sign a waiver directly from your website or from SmartWaiver's Kiosk app, we have custom middleware to generate the correct links for each customer.

Did this answer your question?